Orders placed through our official Amazon store follow Amazon's return policy. In most cases, eligible items can be returned within 30 days of delivery. Start a return from Your Orders on Amazon and follow the on-screen steps for a refund or replacement.
Your Acewin Heated Eye Mask is covered by a 12-month limited warranty from the date of purchase against defects in materials and workmanship under normal use.
The warranty does not cover damage from misuse, accidental damage, water immersion, or unauthorized modification.
To make a warranty claim, please provide your Amazon order ID and a short description of the issue so we can arrange a replacement or resolution. Reach us through the Support page or your Amazon order.